Refund policy

Eligibility for Refunds

We only accept refunds or returns if the item is damaged, defective, or incorrect. We do not offer refunds or exchanges for size issues, change of mind, or any other personal preferences.Refund Request Window

You have 7 days from the delivery date to report any issues with your order and request a refund.

Conditions for Refund

  • To qualify for a refund, your item must:
  • Be damaged or defective upon arrival
  • Be incorrect (wrong item sent)
  • Be unused, in original packaging, and with all tags attached
  • Include proof of purchase

How to Request a Refund

Contact Us: Send an email to help@aoliair.com with:

Your order number

A clear description and photos of the issue

Approval Process: We will review your request and respond within 3 business days.

Return Instructions: If approved, you will receive a Return Authorization Number and return shipping details.

Inspection & Refund Processing: Once we receive and inspect the item, we will confirm the refund status.

Refund Processing Time

If approved, refunds will be processed to your original payment method within 10-15 business days.

Bank processing times may vary. If you have not received your refund within 15 business days, please contact us at info@ aoliair.com.

Non-Returnable Items

We do not accept returns or refunds for:

  • Items due to size selection errors
  • Items where the customer changed their mind
  • Items that have been used, worn, or damaged by the customer

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with photo proof so we can resolve the issue promptly.

Contact Information

For any refund inquiries, please reach out to:

Email: info@ aoliair.com

We appreciate your understanding and cooperation in following our refund policy.